FAQ (Frequently Asked Questions)

I have an unlocked GSM (SIM card) phone. Can I activate this with REAL Mobile?

Voice Mail retrieval and set-up

Can I check my airtime, text and data used from my phone?

My iPhone / Android  phone seems to consume a lot of DATA (Internet) usage. Is there something I can  do?

What if I don’t have a credit card?

Can I change my area code, but keep the rest of my number?

Can I port in (Transfer) my old phone number?                

I need a number with a different area code, can I change  my number?  

I don’t like my number/ I want a better mobile  number.  Can I request a ‘special vanity’  number?

I am having trouble activating my phone, what do I do?

What if I don’t have internet access?

Where can I use my REAL Mobile Service?    

When should I Top Up my account?

What happens if I don’t Top Up my account before my  expiration date?

Can I make International calls with my Unlimited Minutes?

I am not able to use my data, how do I check my data settings on my phone?

Can I Call Forward with my REAL Mobile line?

Can I send a text message to my phone by email?

What is a PUK?

My picture messaging is not working

I have a small office. Can I use the Business PBX service for this?

Can I get the Business service with NO phone and just the greeting and call transfer feature?

How can I get Home Phone service and what will it cost??

How can Push to Talk (PTT) help my small business operation?

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I have an unlocked GSM (SIM card) phone. Can I activate this with REAL Mobile?

Yes! We are presently offering a Global SIM able to roam in over 250 countries including the USA. We will provide the SIM card for FREE with the selection of a plan. Simply insert the SIM in your unlocked device and you get instant Data service. Download the virtual dialer APP to make and receive calls worldwide. Keep your phone number or get a new one. Have questions? Contact us here https://myrealmobile.com/contactus. Or, call us at 888-520-6273 and we will guide your through. 

Voice Mail retrieval and set-up

On your REAL Mobile PBX service (including the mobile APP) dial *98

On your REAL Mobile PBX service from a remote phone 

     Dial Access number: 3054232136

     Enter your account number when prompted (contact your phone administrator for your account number)

     Enter PIN "777" (without quotes) when prompted

Can I check my airtime, text and data used from my phone?  

Your REAL Mobile PBX service has a full feature online portal. Goto> customer.myrealmobile.com and use the User Name and Password provided by REAL Mobile.

My iPhone / Android  phone seems to consume a lot of DATA (Internet) usage. Is there something I can  do?

Yes.

The SmartPhones have some apps that can auto-initiate data sessions.

Some examples:

  • could be weather updates
  • could be email (if no push server for accounts)
  • could be ads in apps (or iAds from apple)
  • could be mobile safari updating the safe site lists
  • could be Ping (iphone thing)
  • could be location updates (for ads)
  • could be some sort of sync (contacts, calendar, ?)
  • or  could be that wifi does not stay enabled when the screen is turned off and defaults to cellular data-

To limit data usage, best bet is to turn off cellular data  when not using it, perhaps even airplane mode while charging/overnight.  On the iphone, for example, to turn off Data  GOTO> Main Menu> Settings>General>Network>Cellular Data (Turn  Off).

Then, when you need to use the Internet,Google Maps, etc.  Turn the feature ON for the time you are using it. Your Data Service will last  a long time this way.

What if I don’t have a credit card?   

REAL Mobile is only accepting online payments by credit/debit card at this time.

Can I change my area code, but keep the rest of my number?                  

Yes, with the REAL Mobile PBX service you can obtain a new number with any area code.  You can also ADD an additional number to the one you have. If you need a number with a different area code, you will need to get a new number.   Please call Customer Care at (888) 520-6273, and a customer service representative can assist you with changing your mobile number.

Can I port-in (Transfer) my old phone number?                  

Yes! If you have a number that is active with a different carrier, you can request to port that active number to your REAL Mobile phone.  Please call Customer Care at (888) 520 -6273,  and a customer care representative can assist you with changing your mobile  number. You will need your Account Number and Password (PIN) of your existing Wireless Carrier. This process can take up to 3 business days.

I need a number with a different area code, can I change my number?                  

Yes, please call Customer Care at (888) 520-6273, and a customer service representative can assist you with changing your mobile number.

I don’t like my number/ I want a better mobile  number.  Can I request a ‘special vanity’  number?                  

Yes! However, numbers are available’ process from a pool of numbers based on zip code.  If you have a number that is active with a  different carrier, we can request to port that active number to your REAL  Mobile phone.  This process can take up  to 3 - 7 business days.

I am having trouble activating my phone, what do I do?                  

Contact customer service at (888) 520-6273 or tech support at 305-663-8989

What if I don’t have internet access?                  

Please contact Customer Care  at (888) 520-6273 to speak to a representative who can help you activate your  account and purchase airtime with a credit or debit card.

Where can I use my REAL Mobile Service?

REAL Mobile is a nationwide service. Please refer to the REAL Mobile coverage map located on this site for a  detailed coverage map of service. Service is also available to call International locations and for use in International locations. Contact us for more details and how it can best work for you

When should I Top Up my account?                  

To retain service, be sure to Top Up your account every 30 days by visiting your REAL Mobile online portal at customer.myrealmobile.com. We recommend you can also set up auto pay for even more hands free service.

What happens if I don’t Top Up my account before my  expiration date?                  

If your account expires, you will be unable to make calls, text or surf the mobile web until you Top Up again.

Can I make International calls with my Plan?                  

If you wish to call International destinations this is an extra service and not included with the PBX (fixed rate) Plans. To add service for International Calling

contact us or call 888- 520 - 6273

- check rates at International Calling

Once activated you dial 011+country code+ destination number. Note Bahamas an Dominican Republic dials like USA, 1+ destination number

I am not able to use my data, how do I check my data settings on my phone?                  

Please visit http://www.myrealmobile.com/configure-phones for more details on data settings.   You can also see your REAL Mobile Retailer or, contact customer care at  (888) 520-6273 to speak to a representative who can help with those settings.

Can I Call Forward with my REAL Mobile line?                 

Yes, if the device has the feature in the Settings, or similar.

Here are basic  instructions:

1. Scroll through the menu and select Settings 2. Scroll down and select Call Settings or Call Manager 3. Scroll down and select Forward Calls 4. Select Voice Calls 5. Select Always Forward 6. Select Activate 7. Enter the 10-digit number to forward all calls to and select OK 8. Call Forwarding will remain active until you deactivate the feature
Turn Off Call Forwarding 1. Scroll through the menu and select Settings 2. Scroll down and select Call Settings or Call Manager 3. Scroll down and select Forward Calls 4. Select Voice Calls

This can also be set from your on-line portal on the REAL Mobile PBX system.

Can I send a text message to my phone by email?

Yes! If you are using our REAL Mobile PBX system. Please contact customer service (888) 520 - 6273.

What is a PUK?

PUK or 'Personal Unlocking Key' is a security feature on most mobile devices that protects your SIM card data. A PUK code is required when a SIM Card PIN code has been entered incorrectly. If your REAL Mobile phone displays this message contact customer service for the code.

My picture messaging is not working.

Picture messaging, also know as MMS (Multi Media Service) requires an Internet connection. You can either use WIFI or the REAL Mobile 4G-LTE connection. Make sure you have enough data connection (in the case of 4G-LTE) and that your handset is set correctly to connect to this. On our GSM service you can check the Access Point Name (APN) settings here. Specifically, check for typographical errors and make sure you have the correct APN, MMSC, PROXY and APN Type.

Other trouble shooting you can perform are as follows:

1. Airplane Mode: Turn on & off. This causes the device to re-register connectivity.

2. Verify the devices specific data/message settings, to select send as MMS & to confirm they are on/enabled. Data/MMS can also have limits set on the device.

a. Devices specific settings: 1. SMS & MMS data/message settings are properly enabled? (May need to select 'send as MMS'.)

b. Devices specific settings: 2. Limits- are there size limits set on the device? Verify both SMS & MMS.

3. Perform a soft reset. This also reconnects the device back to the network.

a. Press and hold the Power key, tap Power Off, then tap OK to turn the device off

b. Remove the battery. After 30 seconds, reinsert the battery.

c. Press and hold the Power key to turn device back on.

4. Try completely removing the APN & MMS settings (delete) & re-do. Sometimes clears issue for devices where data is not working at all.

5. Clear cache and/or data. (Be sure to backup if info is needed. After cache/data cleared, it has been deleted & is no longer available to retrieve.)

6. Remove the proxy. Some devices do not work well with this setting.

7. Verify if issue is w SIM. Try/test a different SIM or try SIM in another device.

I have a small office. Can I use the Business PBX service for this?

Yes! The system is ideal for a small / start-up / home business.

Since it is a “cloud based” system there is no equipment needed at your location. That means no service man will come, no extra equipment to install and no extra cost.

Yet, you have all the power of a large office phone system including the auto attendant that answers all your calls and redirects to wherever you wish, music on hold, etc.

With our starting line charge of only $24.99 you cannot afford to not have a professional system to give your office/store the best first impression.

Can I get the Business service with NO phone and just the greeting and call transfer feature?

Yes! This is a great solution for a small group or, even a sole entrepreneur. Have the auto attendant answer all your calls them route then to your cell phone, your associate(s) office or cell phone, etc.

For example, “Press 1 for customer service” – and the call goes to you; “Press 2 for billing” – and the call goes to your accountant or bookkeeper.

It’s like having a receptionist and secretary, but for only $24.99 monthly  …

How can I get Home Phone service and what will it cost?

With the price of home phone service so expensive the REAL Mobile home line is a great option. All you need is our ATA device and an in-expensive phone device - like an old touch tone or rotary phone (We have a great BIG Button phone ideal for grandmom or granddad for only $19.99). Connect in seconds and you have ALL the wall jacks live.

This service requires Internet. If Internet is not available in your home REAL Mobile has an economical solution. Contact customer service for more details at 888-520-6273

Connect a phone in every room! Monthly USA service is only $24.99.

How can Push to Talk (PTT) help my small business operation?

Our inexpensive Push to Talk (PTT) radio handsets are THE tool for the field crew. Push a button and talk. It will broadcast to all on the circuit or just the few you want.

Contact ALL your work crew in seconds. Get status updates. Corroborate work and more.

For example, a customer is on the line in need of immediate assistance or delivery ... Check your online, REAL time map to see who is closest. Then contact your closest field person instantly (on PTT) and get an ETA to see your new client.

Save time, save money ... capture new customers!

REAL time communications saves you money. With the REAL Mobile PTT there is no range limit on the coverage area. It's nationwide!