FAQ (Frequently Asked Questions)

I have an unlocked GSM (SIM card) phone. Can I activate this with REAL Mobile?

Yes! We are presently offer the Smart Saver Global SIM with ALL USA calling and able to roam in over 250 countries. See more details here . We provide the SIM card for FREE with the selection of a plan. Simply insert the SIM in your unlocked device and you get instant service. Download the virtual dialer APP to make and receive calls and text worldwide. Keep your phone number or get a new one. Have questions? Contact us here https://myrealmobile.com/contactus. Or, call us at 888-520-6273 and we will guide your through.

Voice Mail retrieval and set-up

On your REAL Mobile PBX service (including the mobile APP) dial *98

On your REAL Mobile PBX service from a remote phone

Dial Access number: 3054232136

Enter your account number when prompted (contact your phone administrator for your account number)

Enter PIN "777" (without quotes) when prompted

FAX retrieval and set-up

The eFAX system is very easy to use.

SENDING

Step 1. – Open an email application like Outlook

Step 2. – Create a new email like you are going to SEND a “NEW” email

Step 3. – On the “TO” field insert email2fax@um.myrealmobile.com (no quote marks)

Step 4. – On the “Subject line” insert the FAX phone number you are sending the FAX to. NOTE: prefix with “1”. For example, to send a fax to 2125552233 you would insert in the subject line 12125552233

Step 5. – Attach the item to FAX to this email in PDF format (any number of pages)

Step 6. – Click “send”

That’s it!

You will receive a confirmation when the recipient receives the FAX

Visit our online tutorial at

https://www.youtube.com/embed/nDPr9pS3mII?rel=0?&autoplay=1

RECEIVING

Step 1. – Provide Sender your FAX number (example 12125551234)

Step 2. – Your FAX arrives as an EMAIL with an attachment (to : johndoe@mycompany.com ). Simply open like a regular email

Can I check my airtime, text and data used from my phone?

Your REAL Mobile PBX service has a full feature online portal. Goto> customer.myrealmobile.com and use the User Name and Password provided by REAL Mobile.

Using the REAL Mobile virtual APP on your smartphone the balance is shown on the upper portion of the screen.

My iPhone / Android phone seems to consume a lot of DATA (Internet) usage. Is there something I can do?

Yes.

The SmartPhones have some apps that can auto-initiate data sessions.

Some examples:

could be weather updates
could be email (if no push server for accounts)
could be ads in apps (or iAds from apple)
could be mobile safari updating the safe site lists
could be Ping (iphone thing)
could be location updates (for ads)
could be some sort of sync (contacts, calendar, ?)
or could be that wifi does not stay enabled when the screen is turned off and defaults to cellular data-

To limit data usage, best bet is to turn off cellular data when not using it, perhaps even airplane mode while charging/overnight. On the iphone, for example, to turn off Data GOTO> Main Menu> Settings>General>Network>Cellular Data (Turn Off).

Then, when you need to use the Internet,Google Maps, etc. Turn the feature ON for the time you are using it. Your Data Service will last a long time this way.

How do I set the APN (Access Point Name) with my Smart Saver Global SIM?

- On the Android goto> REAL Mobile |Business PBX phone systems. Configure Phones (myrealmobile.com)

- On the iPhone goto> REAL Mobile |Business PBX phone systems. Configure iPhone - Over the Air (myrealmobile.com) and download the Profile.

The iPhone, in particular, generally needs to have the APN set by installing a "Profile".

You can check if the Profile was set properly in the event you may have trouble.

You can see the profile in cellular data…. It is usually in Settings> General> Profiles

On some newer iphone models, it is sometimes found in Settings> General> VPN> Profiles

If there is already a data profile, it will download but not install, so you would need to physically uninstall the other one.

What if I don’t have a credit card?

REAL Mobile is only accepting online payments by credit/debit card at this time.

Can I change my area code, but keep the rest of my number?

Yes, with the REAL Mobile PBX service and Smart Saver Plan you can obtain a new number with any area code. You can also ADD an additional number to the one you have. If you need a number with a different area code, you will need to get a new number. Please call Customer Care at (888) 520-6273, and a customer service representative can assist you with changing your mobile number, or adding one.

Can I port-in (Transfer) my old phone number?

Yes! If you have a number that is active with a different carrier, you can request to port that active number to your REAL Mobile phone. Please call Customer Care at (888) 520 -6273, and a customer care representative can assist you with changing your mobile number. You will need your Account Number and Password (PIN) of your existing Wireless Carrier. This process can take 1 to 3 business days.

I need a number with a different area code, can I change my number?

Yes, please call Customer Care at (888) 520-6273, and a customer service representative can assist you with changing your mobile number.

I don’t like my number/ I want a better mobile number. Can I request a ‘special vanity’ number?

Yes! However, numbers are available from a pool of numbers based on zip code. If you have a number that is active with a different carrier, we can request to port that active number to your REAL Mobile phone. This process can take up to 1 - 3 business days.

I am having trouble activating my phone, what do I do?

Contact customer service at (888) 520-6273 or tech support at 305-663-8989

What if I don’t have internet access?

Please contact Customer Care at (888) 520-6273 to speak to a representative who can help you activate your account and purchase airtime with a credit or debit card.

Where can I use my REAL Mobile Service?

REAL Mobile is a nationwide service. Please refer to the REAL Mobile coverage located on this site for a detailed coverage of service. Service is also available to call International locations and for use in International locations. Contact us for more details and how it can best work for you.

The Smart Saver Plans provide service for worldwide roaming. To see coverage areas visit https://globaldata.myrealmobile.com

When should I Top Up my account?

To retain service, be sure to Top Up your account every 30 days by visiting your REAL Mobile online portal at customer.myrealmobile.com. We recommend you also set up auto pay for even more hands free service. Nevertheless, the REAL Mobile system sends you a reminder three days in advance of expiration. With the Smart Saver Plan a reminder is sent when balances are expiring.

With the REAL Mobile mobile APP you can also re-charge your plan directly from your smart phone, including adding funds for international calling.

What happens if I don’t Top Up my account before my expiration date?

If your account expires, you will be unable to make calls, text or surf the mobile web until you Top Up again.

Can I make International calls with my Plan?

It will depend on your Service Plan. generally the unlimted plans include USA calls only. If you wish to call International destinations this is an extra charge and you would need to add funds to your account.To add service for International Calling simply add funds to your account or contact us or call 888- 520 - 6273

- check rates for International Calling

Once activated you dial 011+country code+ destination number. Note Canada, Bahamas and Dominican Republic dials like USA, 1+ destination number

I am not able to use my data, how do I check my data settings on my phone?

Please visit http://www.myrealmobile.com/configure-phones for more details on data settings. You can also see your REAL Mobile Retailer or, contact customer care at (888) 520-6273 to speak to a representative who can help with those settings.

Can I Call Forward with my REAL Mobile line?

Yes. You can set forwarding at your device level, on the REAL Mobile mobile APP, or at your control panel on line.

Can I send a text message to my phone by email?

Yes! If you are using our REAL Mobile PBX system. Please contact customer service (888) 520 - 6273.

What is a PUK?

A PUK or 'Personal Unlocking Key' is a security feature on most mobile devices that protects your SIM card data. A PUK code is required when a SIM Card PIN code has been entered incorrectly. If your REAL Mobile phone displays this message contact customer service for the code.

My picture messaging is not working.

Picture messaging, also know as MMS (Multi Media Service) requires an Internet connection. Please make sure your phone is connected to internet. WIFI is acceptable, as well.

How can I reset the mobile APP (Mobyx)?

Please tap tick on the right corner on Settings->Account Setup->Edit SIP account->tick sign. It should just reprovision the application without resetting.

How can I set the mobile APP to answer priority (Mobyx)?

The option you are looking for, "On GSM call", can be found in the Controls menu of the Mobyx application. Please follow these steps to access it:

1. Open the Mobyx application on your device.
2. Look for the "Controls" section within the Settings/Preferences menu.

By accessing this option, you can configure the desired behavior of the Mobyx application when a GSM call is received.

In addtion, please check Mobyx App permissions as follows:

goto> Apps > Mobyx > Permissions

(make sure all settings are checked

gotoL Apps > Mobyx > Notifications

(make sure everything is "Allowed")

I have a small office. Can I use the Business PBX service for this?

Yes! The system is ideal for a small / start-up / home business.

Since it is a “cloud based” system there is no equipment needed at your location. That means no service man will come, no extra equipment to install and no extra cost.

Yet, you have all the power of a large office phone system including the auto attendant that answers all your calls and redirects to wherever you wish, music on hold, etc.

With our starting line charge of only $24.99 you cannot afford to not have a professional system to give your office/store the best first impression.

Can I get the Business service with NO phone and just the greeting and call transfer feature?

Yes! This is a great solution for a small group or, even a sole entrepreneur. Have the auto attendant answer all your calls then route them to your cell phone, your associate(s) office or our desktop dialer, etc.

For example, “Press 1 for customer service” – and the call goes to you; “Press 2 for billing” – and the call goes to your accountant or bookkeeper.

It’s like having a receptionist and secretary, but for only $24.99 monthly ….

We can also offer a FREE Virtual Dialer option that works on you PC or Laptop. Contact customer care at (888) 520-6273 to speak to a representative who can help with those settings.

How can I get Home Phone service and what will it cost?

With the price of home phone service so expensive the REAL Mobile home line is a great option. All you need is our ATA device and an in-expensive phone device (analog) - like an old touch tone or rotary phone (We have a great BIG Button phone ideal for grandmom or granddad for only $19.99). Connect in seconds and you have ALL the wall jacks live.

Of course, you can also use a new IP desk phone. See our selection HERE

This service requires Internet. If Internet is not available in your home REAL Mobile has an economical solution. Contact customer service for more details at 888-520-6273

Connect a phone in every room! Monthly USA service is only $24.99.

How can Push to Talk (PTT) help my small business operation?

Our inexpensive Push to Talk (PTT) radio handsets are THE tool for the field crew. Push a button and talk. It will broadcast to all on the circuit or just the few you want.

Contact ALL your work crew in seconds. Get status updates. Corroborate work and more.

For example, a customer is on the line in need of immediate assistance or delivery ... Check your online, REAL time map to see who is closest. Then contact your closest field person instantly (on PTT) and get an ETA to see your new client.

Save time, save money ... capture new customers!

REAL time communications saves you money. With the REAL Mobile PTT there is no range limit on the coverage area. It's nationwide!

See more REAL Mobile |Business PBX phone systems. Push to Talk PTT nationwide service REALPTT (myrealmobile.com)

I get an error downloading MAC DeskTop APP.

Please check this article:
https://support.apple.com/guide/mac-help/open-a-mac-app-from-an-unidentified-developer-mh40616/mac