Shipping & Returns


Allow 48 hours for order processing after receipt of payment. The shipping time is generally 2-3 days depending on the service selected. We do everything in our power to expedite your order.

Terms and Refunds

Cellular Phones:

We will replace the phone if it is defective and reported within 7 days of arrival. Refurbished phones have a 30 Days warranty. New phones have a warranty direct from the manufacturer. For new phones check the manufacturer warranty.

Shipping costs are not refundable. The phone must be returned in the new condition it was shipped with all original packaging. We do not pay your shipping charges for return of the phone. Please contact us and include your name, and Invoice Date for instructions.

Complete Business Phone System warranty policy: 

We are so sure you will love REAL Mobile that if for ANY reason you are not satisfied we'll refund 100% of your purchase price!

We only ask that you contact us within 30 days of purchase and have not used more than 100 minutes of service

Guarantee is valid for the REAL Mobile Plan Only

Customer satisfaction is our main goal.